Terms & Conditions

Effective date: June 03, 2025

Welcome to forevermelody.com! These Terms & Conditions govern your use of our online store and services. By placing an order, you agree to the terms outlined below.

1. Company Information

Business Name: Starbrown Kft.
Registered Address: 9730 Kőszeg, Festetich utca 15, Hungary
Email: hello@forevermelody.com
Company Registration Number: 18-09-114513
Tax Number: 28814263-1-18
EU VAT Status: VAT Exempt (AAM – small business exemption under Hungarian law)

Hosting Provider:
Rackforest Zrt.
1132 Budapest, Victor Hugo utca 11.
Email: info@rackforest.com

2. Ordering & Contract Formation

By placing an order on forevermelody.com, you enter into a legally binding agreement with Starbrown Kft. You will receive an automatic email confirmation upon successful submission of your order. This confirmation marks the formation of a contract between you (the customer) and us (the seller).

If you do not receive a confirmation email within 48 hours, you are not obligated to proceed with the purchase.

3. Product Information

Forever Melody offers personalized digital songs created based on your submitted information. You can review the essential features of each product on the respective product page before placing an order.

Since each product is custom-made, it is important that you provide accurate and complete information when submitting your request.

4. Payment & Invoicing

We accept secure payment via:

  • Credit or debit card (powered by Stripe)

All prices are listed in USD and are VAT-exempt under Hungarian law (AAM status).
After successful payment, you will receive an electronic invoice issued by our invoicing partner, Billingo (Octonull Kft.), sent to the email address you provided at checkout.

5. Delivery

Your custom song will be delivered by email in MP3 format. You can download and listen to it on any compatible device.

Delivery time depends on the package selected at checkout:

  • Standard: within 3 business days

  • Fast Track: within 2 business days

  • Express: within 24 hours (including weekends)

We always aim to deliver within the promised timeframe.

6. Cancellations & Refunds

You may cancel your order without explanation until we begin production of your custom song.
After work has started, we do not offer refunds except in cases of non-performance or clear error on our part.

Due to the personalized nature of our product, the right of withdrawal is excluded under applicable EU consumer law. However, we offer a 100% satisfaction guarantee — if you’re not happy with the result, we’ll work with you to revise the song.

7. Intellectual Property

All songs created and delivered by Forever Melody remain the intellectual property of Starbrown Kft.
You, the customer, are granted a non-exclusive, non-transferable license to use the song for personal and non-commercial purposes.

You may:

  • Share the song privately (e.g., with family and friends)

  • Post it on social media with credit to Forever Melody

You may not:

  • Sell or commercially distribute the song

  • Claim authorship or alter the content without permission

For commercial licensing (e.g., for advertising, broadcasting), please contact us directly.

8. Data Privacy

We collect and process your personal data in accordance with the General Data Protection Regulation (GDPR) and Hungarian privacy law.
Your data is used solely for:

  • Creating your custom song

  • Processing your order

  • Communicating with you about the service

We do not share your personal data with third parties, except when required for invoicing or delivery (e.g., Billingo).

For details, please refer to our Privacy Policy (available in English).

9. Complaints & Support

If you have any questions, concerns, or complaints, feel free to contact us:

📧 Email: hello@forevermelody.com
🌐 Website: https://forevermelody.com

We are committed to resolving all issues promptly and fairly. If you’re not satisfied with our handling of your complaint, you may initiate dispute resolution (see below).

10. Dispute Resolution

For EU customers, we follow the guidelines set by the EU Online Dispute Resolution (ODR) platform.

You can submit a complaint via the ODR platform:
🔗 https://ec.europa.eu/consumers/odr

If the matter cannot be resolved directly with us, you may contact your local Consumer Protection Authority or Alternative Dispute Resolution body.

For customers outside the EU, disputes shall be governed by the laws of Hungary, and any unresolved disputes will fall under the jurisdiction of the Szombathely District Court.

11. Final Provisions

  • This agreement is governed by Hungarian law.

  • The contract language is English.

  • These Terms & Conditions are effective as of June 03, 2025.

  • We reserve the right to update the Terms & Conditions. Changes will be communicated on the website.